Tiscover - Mein Bett in den Alpen

Data protection

Tiscover GmbH takes the protection of your privacy and your personal data very seriously. We would therefore like to explain what data we collect, what we use it for and how we protect your data. These data protection principles do not apply to Websites that may be accessed by clicking on Internet hyperlinks on Tiscover GmbH webpages.

General information on data protection and the purpose of data storage

What kind of data do we collect?

  • Booking / Reservation
    Whenever you make a hotel reservation, a booking inquiry or a 24-hour reservation using Tiscover, we collect the data that we require to make the reservation, particularly your name, telephone number and e-mail address ("contact details"), as well as your arrival and departure dates, the name of the hotel and the type of room reserved ("reservation details").

  • Contact
    General questions may be addressed to us using the Contact field. In order to be able to process your enquiries, we collect your contact details. This data is deleted again once the enquiry has been dealt with.

  • MyTiscover
    MyTiscover may be used to register as a user of our site by entering your contact details. One of the advantages of being registered is that you do not have to re-enter your details every time you make a reservation. You may un-register again at any time. To do so, simply send an e-mail to customerservice@tiscover.com. We will then delete all your contact details.

  • Newsletter
    If you subscribe to our Newsletter with your e-mail address we use this e-mail address exclusively for sending your Newsletter until you unsubscribe from this service. Of course you can unsubscribe at any time, simply click on the link, send us an e-mail or contact us in any other way.


Who receives my data?

Whenever you make a reservation using Tiscover, your reservation details are passed onto your chosen hotel to make the reservation or if your booking also includes a travel cancellation insurance your reservation details will be passed onto our insurance partner (insurance partner: Europäische Reiseversicherung AG, Kratochwjilestrasse 4, 1220 Wien/Vienna, Firmenbuchnummer/business register number FN 55418 y). Apart from this, your data is not passed on to any third parties. Under no circumstances will Tiscover sell or lend out your contact details.
In exceptional circumstances, legal regulations, judicial or official orders may require us to hand data over to the relevant authority or court. However, this is only undertaken within the framework of our legal obligations.

2. Information on data protection


How safe is it to transfer data to Tiscover?
All data you provide to Tiscover is encoded and transmitted using the 128-bit SSL (Secure Sockets Layer) protocol. This is a tried-and-tested system used by browsers the world over to encrypt data automatically before transmitting it us.

How secure is my data on the Tiscover database?
We apply Tiscover's high safety standards to our database and Internet server in order to provide effective protection against loss, misuse, divulgence, alteration and deletion of and unauthorized access to your data.

3. Cookies

What are cookies?
Cookies are small pieces of information that your browser stores on your computer's hard disk. They simplify reservation by automatically calling up frequently used data on sites you have already visited. You can set your computer to not store any cookies on your computer. However, this may prevent you using some of the functions we offer. The basic "search & book" functions can also be used without cookies.

4. Facebook


We have integrated the "Like" button from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") in our homepage. If you click this button, the browser connects to the servers of Facebook automatically, and Facebook receives corresponding information.

If you have a Facebook account and if you are logged into Facebook when you visit our website or save Facebook cookies on your computer, Facebook can link your visit to our website with your Facebook profile. If you click the "Like" button or type a comment, Facebook saves and displays it on your Facebook profile. If you do not want Facebook to store these data regarding your personal account, log out from Facebook before you visit the Tiscover website or delete the Facebook cookies.

Please refer to the data protection (privacy settings) provisions of Facebook for information about the purpose and scope of data collection as well as the further processing and use of data by Facebook and your options for privacy settings.

5. Questions

You may ask to see your stored personal data at any time. You also have the right to correct, delete or block (incorrect) data. Contact details should be amended under MyTiscover. However, contractual and/or legal regulations, particularly those relating to accounting and payment, may prevent certain data from being deleted. Questions about our data protection principles should be addressed to: customerservice@tiscover.com