Tiscover - Mein Bett in den Alpen

Data protection

HRS Destination Solutions Austria GmbH takes the protection of your privacy and your personal data very seriously. We would therefore like to explain what data we collect, what we use it for and how we protect your data. These data protection principles do not apply to Websites that may be accessed by clicking on Internet hyperlinks on HRS Destination Solutions Austria GmbH webpages.

General information on data protection and the purpose of data storage

What kind of data do we collect?

  • Booking / Reservation
    Whenever you make a hotel reservation or a booking inquiry using HRS Destination Solutions Austria, we collect the data that we require to make the reservation, particularly your name, telephone number and e-mail address ("contact details"), as well as your arrival and departure dates, the name of the hotel and the type of room reserved ("reservation details").

  • Contact
    General questions may be addressed to us using the Contact field. In order to be able to process your enquiries, we collect your contact details. This data is deleted again once the enquiry has been dealt with.

  • MyTiscover
    MyTiscover may be used to register as a user of our site by entering your contact details. One of the advantages of being registered is that you do not have to re-enter your details every time you make a reservation. You may un-register again at any time. To do so, simply send an e-mail to customerservice@tiscover.com. We will then delete all your contact details.

  • Newsletter
    If you subscribe to our Newsletter with your e-mail address we use this e-mail address exclusively for sending your Newsletter until you unsubscribe from this service. Of course you can unsubscribe at any time, simply click on the link, send us an e-mail or contact us in any other way.

Who receives my data?

Whenever you make a reservation using HRS Destination Solutions Austria, your reservation details are passed onto your chosen hotel to make the reservation or if your booking also includes a travel cancellation insurance your reservation details will be passed onto our insurance partner (insurance partner: Europäische Reiseversicherung AG, Kratochwjilestrasse 4, 1220 Wien/Vienna, Firmenbuchnummer/business register number FN 55418 y). Apart from this, your data is not passed on to any third parties. Under no circumstances will HRS Destination Solutions Austria sell or lend out your contact details.
In exceptional circumstances, legal regulations, judicial or official orders may require us to hand data over to the relevant authority or court. However, this is only undertaken within the framework of our legal obligations.

2. Information on data protection

How safe is it to transfer data to Tiscover?
All data you provide to Tiscover is encoded and transmitted using the 128-bit SSL (Secure Sockets Layer) protocol. This is a tried-and-tested system used by browsers the world over to encrypt data automatically before transmitting it us.

How secure is my data on the Tiscover database?
We apply Tiscover's high safety standards to our database and Internet server in order to provide effective protection against loss, misuse, divulgence, alteration and deletion of and unauthorized access to your data.

3. Cookies

What are cookies?
Cookies are small pieces of information that your browser stores on your computer's hard disk. They simplify reservation by automatically calling up frequently used data on sites you have already visited. You can set your computer to not store any cookies on your computer. However, this may prevent you using some of the functions we offer. The basic "search & book" functions can also be used without cookies.

Furthermore, you can enable cookies via your browser settings at any time, it may result in the restricted use of our web pages.

Website Analysis
Additionally, we use an analyzing cookie provided by Adobe Sitecatalyst software. This kind of software writes a cookie with a random but clearly defined ID on your system. The cookie can't be correlated with a natural person at no time. More details on the Omniture SiteCatalyst method of measurement are also available here: http://www.adobe.com/de/privacy.html

On our sites we use technologies provided by Criteo GmbH for retargeting purposes. During this process a retargeting cookie is placed in order to display personalized ads matching your preferences. For example, the cookie stores all products you have recently looked at.

More detailed information about Criteo's services: http://www.criteo.com/en/privacy/

We as well use Google AdSense services on our sites. This service – provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA – helps to integrate ads in internet pages. Google AdSense also places cookies on your computer. Additionally, Google AdSense uses so-called web beacons which are visible graphics. Thanks to these information details Google is able to analyze – for example – clicks on our sites or traffic on our web pages. All information collected by the Google cookie is sent to the Google server in the USA. The entire information may be passed on to third parties by Google in exceptional circumstances caused by legal regulations, judicial or official orders or in case third parties are instructed to handle data processing. At no time Google will connect your IP address to other Google data details.

More detailed information about this service provided by Google:

4. Social Media

On our web pages we use social media buttons in line with the legal regulations – it means that you are not connected automatically to facebook, twitter, WhatsApp or Google+ if visiting our sites.

5. Questions

You may ask to see your stored personal data at any time. You also have the right to correct, delete or block (incorrect) data. Contact details should be amended under MyTiscover. However, contractual and/or legal regulations, particularly those relating to accounting and payment, may prevent certain data from being deleted. Questions about our data protection principles should be addressed to: customerservice@tiscover.com